Electronic Communications Consent

OFFICE OF NATIONAL EXCELLENCE, LLC

ELECTRONIC COMMUNICATIONS AND ELECTRONIC RECORDS CONSENT

Effective Date: September 16, 2026

Last Revised: September 16, 2026

Contracting Entity: Office of National Excellence, LLC

Organization: ONE

Network: ON | ONE Network

Official Domain: ONEUSA.us

ARTICLE I

PURPOSE; SCOPE; CONSENT

§ 1.01 Purpose.

This Electronic Communications and Electronic Records Consent ("Electronic Communications Consent" or "Consent") governs the electronic delivery, receipt, execution, acknowledgment, retention, and administration of communications, records, notices, disclosures, agreements, authorizations, confirmations, statements, and other information between Office of National Excellence, LLC, a Michigan limited liability company ("ONE," "Company," "we," "us," or "our"), and an applicable User ("User," "you," or "your").

§ 1.02 Scope.

This Consent applies to electronic communications and records concerning, as applicable:

(a) ONE;

(b) Office of National Excellence;

(c) ONEUSA.us;

(d) ON;

(e) the ONE Network;

(f) ONE Membership;

(g) ONE ID;

(h) ONE Card;

(i) the Excellence Identity Registry;

(j) ONE Standard;

(k) ONE Recognition;

(l) ONE Awards;

(m) ONE Accounts;

(n) websites;

(o) applications;

(p) directories;

(q) bulletin boards;

(r) Listings;

(s) search and discovery functionality;

(t) Provider functionality;

(u) marketplace functionality;

(v) Transactions;

(w) Bookings;

(x) Appointments;

(y) P2P functionality;

(z) Events;

(aa) consulting Services;

(bb) Virtual Brand Services;

(cc) business Services;

(dd) nonprofit Services;

(ee) government and public-sector functionality;

(ff) educational functionality;

(gg) employment and opportunity functionality;

(hh) housing functionality;

(ii) healthcare discovery and scheduling functionality;

(jj) support;

(kk) billing;

(ll) payments;

(mm) privacy;

(nn) security;

(oo) legal notices; and

(pp) other Services expressly subject to this Consent.

§ 1.03 Electronic Relationship.

Subject to Applicable Law, you consent to conduct applicable transactions and receive applicable records and communications electronically.

§ 1.04 No Blanket Marketing Consent.

This Consent governs electronic records and communications.

Unless expressly and conspicuously stated otherwise in a separate legally sufficient authorization, this Consent does not independently constitute consent to receive telemarketing calls, advertising robotexts, prerecorded marketing calls, artificial-voice marketing calls, or other marketing communications for which Applicable Law requires separate consent.

§ 1.05 Applicable Law.

This Consent shall be interpreted in accordance with the Electronic Signatures in Global and National Commerce Act ("E-SIGN Act"), applicable state electronic-transactions law, and other Applicable Law.

ARTICLE II

DEFINITIONS

§ 2.01 "Applicable Law."

"Applicable Law" means any applicable federal, state, local, territorial, tribal, foreign, or other constitution, statute, law, ordinance, regulation, rule, order, judgment, binding governmental requirement, or other legally enforceable requirement.

§ 2.02 "Communication."

"Communication" means any communication, notice, disclosure, record, agreement, amendment, authorization, consent, confirmation, receipt, statement, invoice, policy, alert, message, correspondence, or other information transmitted in connection with ONE Services.

§ 2.03 "Electronic Communication."

"Electronic Communication" means a Communication transmitted or made available through electronic means.

§ 2.04 "Electronic Record."

"Electronic Record" means a record created, generated, sent, communicated, received, or stored by electronic means.

§ 2.05 "Electronic Signature."

"Electronic Signature" means an electronic sound, symbol, process, action, or other electronic method attached to or logically associated with a contract or record and executed or adopted with legally sufficient intent to sign, where recognized by Applicable Law.

§ 2.06 "Service Communication."

"Service Communication" means a nonmarketing Communication reasonably related to administration, operation, security, fulfillment, performance, or use of a ONE Service.

§ 2.07 "Marketing Communication."

"Marketing Communication" means an advertisement, solicitation, promotional message, telemarketing communication, or other communication classified as marketing under Applicable Law.

§ 2.08 "User."

"User" means the natural person or authorized representative providing this Consent or using the applicable ONE Service.

ARTICLE III

CONSENT TO ELECTRONIC RECORDS

§ 3.01 Electronic Delivery.

Subject to Applicable Law, you consent to receive Communications electronically rather than exclusively in paper form.

§ 3.02 Electronic Records.

Electronic Communications may constitute legally effective records to the extent permitted by Applicable Law.

§ 3.03 Categories of Records.

Records delivered electronically may include:

(a) agreements;

(b) terms and conditions;

(c) amendments;

(d) disclosures;

(e) privacy notices;

(f) Cookie notices;

(g) policy notices;

(h) Membership documents;

(i) ONE ID notices;

(j) ONE Card notices;

(k) Account notices;

(l) Transaction records;

(m) Booking confirmations;

(n) Appointment confirmations;

(o) receipts;

(p) invoices;

(q) payment notices;

(r) renewal notices;

(s) cancellation notices;

(t) refund notices;

(u) security notices;

(v) fraud alerts;

(w) verification requests;

(x) Provider communications;

(y) support communications;

(z) legal notices;

(aa) dispute communications;

(bb) tax-related documents where electronic delivery is legally permissible and applicable requirements are satisfied;

(cc) consent records;

(dd) notices concerning changes to ONE Services; and

(ee) other records lawfully provided electronically.

§ 3.04 Electronic Availability.

ONE may provide an Electronic Record by:

(a) email;

(b) Account interface;

(c) website;

(d) application;

(e) secure portal;

(f) electronic inbox;

(g) downloadable file;

(h) text message containing or linking to an applicable record where legally permissible;

(i) another electronic delivery mechanism reasonably calculated to provide access; or

(j) another method permitted by Applicable Law.

ARTICLE IV

ELECTRONIC SIGNATURES

§ 4.01 Consent to Electronic Signature.

You consent to use Electronic Signatures where ONE makes electronic execution available and Applicable Law permits electronic execution.

§ 4.02 Methods.

An Electronic Signature may include, where legally sufficient:

(a) selecting "I Agree";

(b) selecting "Accept";

(c) selecting "Consent";

(d) selecting "Sign";

(e) selecting "Submit";

(f) checking an agreement checkbox;

(g) entering a name;

(h) entering initials;

(i) applying a digital signature;

(j) using an electronic signature service;

(k) completing an authentication process associated with execution; or

(l) another electronic process demonstrating legally sufficient intent to sign.

§ 4.03 Legal Effect.

To the extent permitted by Applicable Law, an Electronic Signature shall possess the same legal effect as a handwritten signature.

§ 4.04 Intent.

No electronic action shall constitute a signature merely because ONE technically records the action where Applicable Law requires evidence of intent to sign and such intent is absent.

§ 4.05 Attribution.

ONE may use Account credentials, timestamps, IP information, device information, authentication records, transaction records, audit logs, and other lawful evidence to establish attribution of an Electronic Signature or Electronic Record.

§ 4.06 Copies.

You may retain or print copies of electronically executed records for your records.

ARTICLE V

METHODS OF ELECTRONIC COMMUNICATION

§ 5.01 Authorized Methods.

Subject to Applicable Law and your applicable preferences, ONE may communicate electronically through:

(a) email;

(b) SMS or text message;

(c) Account notifications;

(d) application notifications;

(e) push notifications;

(f) website notices;

(g) secure electronic inboxes;

(h) support messaging;

(i) Booking messaging;

(j) Appointment messaging;

(k) Provider messaging;

(l) ON messaging;

(m) electronic documents;

(n) electronic forms; and

(o) other electronic communication methods.

§ 5.02 Communication Method.

ONE may select a reasonable electronic method appropriate to the applicable Communication, subject to mandatory legal requirements.

§ 5.03 Multiple Methods.

ONE may provide the same Communication through more than one permissible communication channel.

ARTICLE VI

SERVICE AND TRANSACTIONAL COMMUNICATIONS

§ 6.01 Service Communications.

ONE may send Service Communications reasonably necessary to administer Services requested or used by you, subject to Applicable Law.

§ 6.02 Examples.

Service Communications may include:

(a) Account verification;

(b) login notices;

(c) password-reset messages;

(d) security alerts;

(e) fraud alerts;

(f) ONE ID notices;

(g) ONE Card notices;

(h) Membership confirmations;

(i) Transaction confirmations;

(j) Booking confirmations;

(k) Appointment confirmations;

(l) cancellation notices;

(m) rescheduling notices;

(n) payment confirmations;

(o) receipts;

(p) billing notices;

(q) subscription notices;

(r) renewal notices;

(s) Provider communications;

(t) support responses;

(u) privacy notices;

(v) legal notices;

(w) changes affecting Services;

(x) safety communications;

(y) service interruptions; and

(z) other administrative or transactional communications.

§ 6.03 Marketing Distinguished.

A Service Communication shall not be characterized as nonmarketing solely to avoid requirements applicable to advertising or telemarketing.

The actual content, purpose, context, and Applicable Law shall control.

ARTICLE VII

EMAIL COMMUNICATIONS

§ 7.01 Email Address.

You authorize ONE to use an email address you provide for applicable Electronic Communications.

§ 7.02 Accurate Address.

You are responsible for maintaining a current email address where required for your Account.

§ 7.03 Service Email.

Subject to Applicable Law, ONE may send Service Communications to the email address associated with your Account.

§ 7.04 Marketing Email.

Marketing email shall be subject to Applicable Law and applicable marketing preferences.

§ 7.05 Unsubscribe.

Where an unsubscribe mechanism is legally required for a Marketing Communication, ONE shall provide the applicable mechanism.

§ 7.06 Administrative Communications.

An unsubscribe from optional marketing email does not necessarily prevent nonmarketing Communications reasonably necessary to administer an Account, Transaction, Membership, Booking, Appointment, security matter, legal matter, or requested Service.

ARTICLE VIII

SMS AND TEXT MESSAGES

§ 8.01 Text Communications.

Where you provide a mobile telephone number and the applicable legal basis exists, ONE may send permitted text messages concerning ONE Services.

§ 8.02 Service Texts.

Service text messages may include:

(a) verification codes;

(b) security alerts;

(c) Account alerts;

(d) ONE ID notices;

(e) Booking confirmations;

(f) Appointment reminders;

(g) Transaction notices;

(h) delivery or fulfillment information;

(i) support communications;

(j) fraud alerts; and

(k) other legally permissible Service Communications.

§ 8.03 Message and Data Rates.

Message and data rates may apply according to your agreement with your wireless carrier.

ONE is not responsible for charges independently imposed by your wireless carrier except to the extent Applicable Law provides otherwise.

§ 8.04 Frequency.

Message frequency may vary according to the Services you use, Communications you request, and applicable messaging program.

§ 8.05 Carrier Availability.

Wireless carriers are not responsible for delayed or undelivered messages except to the extent otherwise provided by Applicable Law.

§ 8.06 Marketing Texts.

Consent to receive marketing or promotional text messages shall be obtained separately where Applicable Law requires separate prior express consent or prior express written consent.

§ 8.07 No Purchase Condition.

Where Applicable Law prohibits conditioning a purchase upon consent to receive marketing robocalls or robotexts, ONE shall not require such consent as a condition of purchasing the applicable Product or Service.

§ 8.08 Revocation.

You may revoke applicable consent to receive covered calls or text messages through a reasonable method recognized by Applicable Law.

§ 8.09 STOP Requests.

Where applicable to a messaging program, replying STOP or another legally recognized opt-out command may terminate covered messages as required by Applicable Law.

§ 8.10 Confirmation.

ONE may send a legally permissible one-time nonmarketing confirmation of an opt-out request.

§ 8.11 Reauthorization.

After revocation, covered communications requiring consent shall resume only where a legally sufficient basis exists.

ARTICLE IX

TELEPHONE AND VOICE COMMUNICATIONS

§ 9.01 Telephone Communications.

Where permitted by Applicable Law, ONE may communicate by telephone concerning Accounts, Services, Transactions, Bookings, Appointments, security, support, and other permitted matters.

§ 9.02 Automated Technology.

Use of an automatic telephone dialing system, artificial voice, prerecorded voice, or other regulated technology shall be subject to Applicable Law.

§ 9.03 Marketing Calls.

Where prior express written consent or another legally prescribed form of authorization is required for a Marketing Communication, ONE shall obtain the applicable authorization before initiating covered communications.

§ 9.04 Revocation.

Applicable consent to covered calls may be revoked through a reasonable method recognized by Applicable Law.

§ 9.05 Emergency Communications.

Nothing in this Consent restricts communications legally permitted without consent under an applicable emergency-purpose provision or other lawful exception.

ARTICLE X

PUSH AND APPLICATION NOTIFICATIONS

§ 10.01 Push Notifications.

ONE applications may provide push notifications where enabled.

§ 10.02 Device Permission.

Push notifications may depend upon device or operating-system permission.

§ 10.03 Preferences.

Users may generally disable push notifications through applicable device, operating-system, application, or ONE settings, subject to technical availability.

§ 10.04 Critical Notices.

Disabling push notifications does not prevent ONE from using another legally permissible communication method for a required or important Service Communication.

ARTICLE XI

ON NETWORK COMMUNICATIONS

§ 11.01 ON.

ON is the ONE Network.

§ 11.02 Network Communications.

ON may provide electronic communications concerning:

(a) Listings;

(b) opportunities;

(c) Events;

(d) Bookings;

(e) Appointments;

(f) Providers;

(g) resources;

(h) community information;

(i) saved items;

(j) messages;

(k) Account activity;

(l) network activity; and

(m) other ON functionality.

§ 11.03 User-to-User Communications.

Certain ON communications may originate from independent Users or Providers.

Such communications are not necessarily communications authored or endorsed by ONE.

§ 11.04 Controls.

ONE may provide controls concerning categories of network communications.

ARTICLE XII

ONE MEMBERSHIP COMMUNICATIONS

§ 12.01 Membership Administration.

ONE may provide Electronic Communications concerning:

(a) Membership activation;

(b) Membership status;

(c) Membership benefits;

(d) Membership changes;

(e) renewal;

(f) expiration;

(g) suspension;

(h) termination;

(i) fees;

(j) billing;

(k) Account requirements;

(l) ONE ID; and

(m) ONE Card.

§ 12.02 Material Membership Changes.

Where Applicable Law requires advance notice of a material Membership change, ONE shall provide legally sufficient notice.

§ 12.03 Recurring Memberships.

Recurring Membership communications shall be subject to Applicable Law and the applicable Membership or subscription agreement.

ARTICLE XIII

ONE ID AND ONE CARD COMMUNICATIONS

§ 13.01 Credential Communications.

ONE may communicate electronically concerning:

(a) ONE ID issuance;

(b) verification;

(c) credential activation;

(d) credential status;

(e) Account security;

(f) unauthorized use;

(g) replacement;

(h) suspension;

(i) revocation;

(j) expiration; and

(k) related Membership matters.

§ 13.02 Private Credential.

ONE ID and ONE Card are private membership credentials.

Electronic communications concerning ONE ID or ONE Card do not constitute governmental communications merely by virtue of their subject matter.

ARTICLE XIV

BOOKINGS AND APPOINTMENTS

§ 14.01 Booking Communications.

Users participating in Bookings or Appointments may receive:

(a) request confirmations;

(b) reservation confirmations;

(c) reminders;

(d) Provider messages;

(e) schedule changes;

(f) cancellation notices;

(g) payment notices;

(h) location or connection information;

(i) post-Booking administrative communications; and

(j) other communications reasonably related to the Booking or Appointment.

§ 14.02 Third-Party Providers.

Certain Booking or Appointment communications may originate from or be transmitted on behalf of an independent Provider.

§ 14.03 Marketing.

A Booking relationship does not independently constitute unlimited consent to unrelated marketing communications.

ARTICLE XV

TRANSACTION AND PAYMENT COMMUNICATIONS

§ 15.01 Transaction Records.

ONE may provide Electronic Records concerning:

(a) purchases;

(b) payments;

(c) fees;

(d) invoices;

(e) receipts;

(f) refunds;

(g) credits;

(h) disputes;

(i) payment failures;

(j) chargebacks;

(k) subscription charges; and

(l) other Transactions.

§ 15.02 Payment Providers.

Independent payment processors may separately communicate with Users concerning payment processing.

§ 15.03 Payment Records.

Electronic payment confirmations may constitute records of payment but shall not independently establish tax treatment, deductibility, legal classification, or other matters outside their stated purpose.

ARTICLE XVI

LEGAL NOTICES AND DISCLOSURES

§ 16.01 Electronic Legal Notices.

To the extent permitted by Applicable Law and this Consent, ONE may provide legal notices electronically.

§ 16.02 Legal Communications.

Such Communications may include:

(a) Terms updates;

(b) Privacy Policy updates;

(c) Cookie Policy updates;

(d) Acceptable Use Policy updates;

(e) Membership Agreement updates;

(f) dispute notices;

(g) arbitration notices where electronic delivery is legally sufficient;

(h) renewal notices;

(i) cancellation notices;

(j) privacy-right communications;

(k) security incident notices where electronic delivery is legally permissible;

(l) statutory disclosures; and

(m) other legally permissible notices.

§ 16.03 Required Method.

Where Applicable Law requires a particular delivery method that cannot be satisfied through the electronic method otherwise contemplated by this Consent, the legally required method shall control.

ARTICLE XVII

HARDWARE AND SOFTWARE REQUIREMENTS

§ 17.01 General Requirements.

To receive, access, retain, and reproduce Electronic Communications, you generally must have:

(a) a device capable of Internet access;

(b) a supported web browser or applicable ONE application;

(c) an active Internet connection;

(d) a valid email address where email delivery is used;

(e) a valid mobile number where text delivery is used;

(f) software capable of displaying applicable electronic documents;

(g) sufficient electronic storage or printing capability to retain records; and

(h) other technology reasonably necessary to access the applicable Service.

§ 17.02 PDF Documents.

Certain Electronic Records may be provided in PDF or another commonly used electronic format.

You may need compatible software capable of opening the applicable format.

§ 17.03 Changes to Requirements.

If hardware or software requirements materially change in a manner that creates a material risk that you will no longer be able to access or retain Electronic Records subject to legally prescribed consumer-consent requirements, ONE shall provide any additional notice, information, or renewed consent required by Applicable Law.

§ 17.04 Demonstration of Access.

Where Applicable Law requires consent to be provided electronically in a manner that reasonably demonstrates your ability to access the form of information that will be used, ONE shall implement an applicable process.

ARTICLE XVIII

PAPER COPIES

§ 18.01 Right to Request.

Where Applicable Law provides a right to obtain a paper copy of an Electronic Record, you may request such copy through ONE's designated process.

§ 18.02 Fees.

ONE shall disclose any legally permissible fee applicable to a requested paper copy before imposing such fee where disclosure is required.

§ 18.03 No Automatic Withdrawal.

Requesting a paper copy does not necessarily withdraw your Consent to electronic delivery unless you expressly withdraw Consent through an applicable method.

ARTICLE XIX

WITHDRAWAL OF ELECTRONIC RECORDS CONSENT

§ 19.01 Withdrawal.

Where Applicable Law provides a right to withdraw consent to electronic delivery, you may withdraw this Consent through ONE's designated method.

§ 19.02 Procedure.

Withdrawal requests may be submitted through:

Electronic Communications Settings:

[ELECTRONIC COMMUNICATIONS SETTINGS URL]

Email:

[ELECTRONIC CONSENT EMAIL]

Mail:

[ELECTRONIC CONSENT MAILING ADDRESS]

or another method made available by ONE.

§ 19.03 Prospective Effect.

Withdrawal ordinarily operates prospectively.

Withdrawal does not invalidate Electronic Records, Electronic Signatures, Transactions, agreements, notices, or Communications lawfully completed before withdrawal.

§ 19.04 Consequences.

If a Service legally or operationally requires electronic delivery, withdrawal may result in:

(a) inability to open or maintain certain Accounts;

(b) inability to use certain Services;

(c) termination of optional electronic functionality;

(d) requirement to use another available communication method; or

(e) other consequences disclosed before or at the time of withdrawal,

subject to Applicable Law.

§ 19.05 Fees.

ONE shall not impose a withdrawal fee prohibited by Applicable Law.

ARTICLE XX

UPDATING CONTACT INFORMATION

§ 20.01 User Responsibility.

You shall provide accurate electronic contact information where required for the applicable Service.

§ 20.02 Updates.

You should promptly update changes to:

(a) email address;

(b) mobile telephone number;

(c) Account contact information; and

(d) other applicable delivery information.

§ 20.03 Update Methods.

Contact information may be updated through:

(a) Account settings;

(b) Membership settings;

(c) support;

(d) designated forms; or

(e) another method made available by ONE.

§ 20.04 Former Telephone Numbers.

If you relinquish a telephone number associated with your Account, you should promptly remove or replace that number to reduce the risk that Communications intended for you are delivered to another person.

ARTICLE XXI

DELIVERY AND RECEIPT

§ 21.01 Delivery.

Subject to Applicable Law, an Electronic Communication may be considered delivered when ONE transmits or makes it available through the agreed or legally permissible method.

§ 21.02 Legal Standards Control.

Nothing in § 21.01 alters a mandatory legal rule specifying when a particular notice is deemed delivered, received, effective, or complete.

§ 21.03 Undeliverable Communications.

ONE may attempt another available communication method if an electronic Communication is returned, rejected, undeliverable, or otherwise unsuccessful.

§ 21.04 Spam Filters.

Users are responsible for configuring their own email systems to receive legitimate ONE communications, except to the extent Applicable Law provides otherwise.

ARTICLE XXII

RECORD RETENTION

§ 22.01 ONE Records.

ONE may retain Electronic Communications, Electronic Records, consent records, signature records, delivery records, transaction records, audit logs, and related evidence for lawful business, contractual, security, compliance, evidentiary, and dispute-resolution purposes.

§ 22.02 User Copies.

Users should retain copies of legally significant Electronic Records.

§ 22.03 Reproduction.

ONE may provide functionality allowing an Electronic Record to be downloaded, saved, printed, or otherwise retained.

§ 22.04 Retention Period.

ONE's retention of Electronic Records shall be subject to its Master Privacy Policy, applicable record-retention practices, and Applicable Law.

ARTICLE XXIII

RECORD INTEGRITY AND AUDIT TRAILS

§ 23.01 Evidence.

Subject to Applicable Law, ONE may maintain records concerning:

(a) date;

(b) time;

(c) Account;

(d) Electronic Signature;

(e) consent action;

(f) document version;

(g) IP address;

(h) device information;

(i) authentication event;

(j) delivery event;

(k) opening or access event where lawfully collected;

(l) Transaction event; and

(m) other information reasonably necessary to establish an electronic transaction or consent.

§ 23.02 Evidentiary Use.

Such records may be used as evidence concerning execution, consent, delivery, Account activity, or Transactions to the extent permitted by Applicable Law.

§ 23.03 No Irrebuttable Presumption.

Nothing herein creates an irrebuttable presumption concerning identity, authorization, receipt, or intent where Applicable Law provides otherwise.

ARTICLE XXIV

MARKETING EMAIL CONSENT AND PREFERENCES

§ 24.01 Optional Marketing.

Where permitted by Applicable Law, ONE may offer Users the option to receive promotional email.

§ 24.02 Unsubscribe.

Users may unsubscribe from applicable promotional email through the unsubscribe mechanism provided in the communication or another legally sufficient method.

§ 24.03 Service Communications Remain.

Unsubscribing from promotional email does not necessarily terminate administrative, transactional, security, legal, or other nonmarketing Communications concerning an active relationship or requested Service.

ARTICLE XXV

SEPARATE TELEMARKETING CONSENT

§ 25.01 Separate Authorization.

Where Applicable Law requires prior express written consent for a particular telemarketing call or text, ONE shall obtain a separate, clear, and conspicuous authorization satisfying Applicable Law.

§ 25.02 Required Disclosures.

Any separate telemarketing authorization shall contain disclosures required by Applicable Law.

§ 25.03 Electronic Signature.

Where permitted by Applicable Law, a qualifying electronic signature may be used to execute such authorization.

§ 25.04 No Inference.

General acceptance of the Master Terms, this Electronic Communications Consent, Privacy Policy, Cookie Policy, Membership Agreement, or ONE ID Terms shall not independently be construed as telemarketing consent where Applicable Law requires a distinct authorization.

ARTICLE XXVI

REVOCATION OF CALL AND TEXT CONSENT

§ 26.01 Right to Revoke.

Where Applicable Law provides a right to revoke consent to covered calls or texts, a User may exercise that right through a legally recognized reasonable method.

§ 26.02 Reasonable Methods.

Depending upon the communication and Applicable Law, reasonable revocation methods may include:

(a) replying STOP;

(b) communicating an equivalent clear opt-out request;

(c) using an available preference center;

(d) submitting an applicable web request;

(e) communicating a clear revocation request through an available telephone, text, or email channel reasonably capable of receiving the request; or

(f) another method recognized by Applicable Law.

§ 26.03 Processing.

ONE shall process legally valid revocation requests within the period required by Applicable Law.

§ 26.04 No Exclusive Method Where Prohibited.

ONE shall not require an exclusive revocation method where Applicable Law requires recognition of other reasonable methods.

§ 26.05 Confirmation.

ONE may transmit a legally permissible one-time confirmation message concerning a revocation request.

§ 26.06 Reconsent.

A User may subsequently provide new legally sufficient consent where permitted by Applicable Law.

ARTICLE XXVII

COMMUNICATION PREFERENCES

§ 27.01 Preference Management.

ONE may provide a communication preference center permitting Users to manage categories or channels of optional Communications.

§ 27.02 Categories.

Preferences may include:

(a) marketing email;

(b) marketing text;

(c) promotional push notifications;

(d) ON activity;

(e) recommendations;

(f) Events;

(g) opportunities;

(h) Membership communications; and

(i) other optional categories.

§ 27.03 Required Communications.

Certain Communications may not be optional while a User maintains an applicable Service relationship, including legally required, security, fraud, transactional, or essential administrative Communications.

§ 27.04 Termination.

A User who does not wish to receive Communications necessary to maintain an optional Account or Service may be required to discontinue the applicable Account or Service, subject to Applicable Law.

ARTICLE XXVIII

COMMUNICATIONS FROM THIRD PARTIES

§ 28.01 Independent Providers.

Providers, sellers, employers, landlords, professionals, government organizations, nonprofits, schools, Event organizers, and other Third Parties may communicate with Users through or in connection with ONE.

§ 28.02 Independent Responsibility.

Independent Third Parties remain responsible for communications they independently initiate and for compliance with Applicable Law applicable to those communications.

§ 28.03 ONE Communications Distinguished.

A communication transmitted through ONE technology is not necessarily authored by ONE.

§ 28.04 No Unauthorized Marketing.

Access to User contact information through ONE does not authorize a Third Party to engage in unlawful telemarketing, spam, harassment, or unauthorized solicitation.

ARTICLE XXIX

PRIVACY AND ELECTRONIC COMMUNICATIONS

§ 29.01 Privacy Policy.

ONE's processing of Personal Information associated with Electronic Communications is governed by the ONE Master Privacy Policy and Applicable Law.

§ 29.02 Communications Data.

ONE may process information concerning Communications for purposes including:

(a) delivery;

(b) authentication;

(c) security;

(d) fraud prevention;

(e) support;

(f) recordkeeping;

(g) compliance;

(h) dispute resolution; and

(i) other lawful purposes.

§ 29.03 Marketing Tracking.

Electronic marketing technologies, pixels, analytics, or similar technologies shall be subject to ONE's Cookie and Tracking Technologies Policy, Master Privacy Policy, and Applicable Law.

ARTICLE XXX

SECURITY

§ 30.01 Safeguards.

ONE may maintain reasonable administrative, technical, organizational, and physical safeguards appropriate to Electronic Communications and Electronic Records.

§ 30.02 No Absolute Security.

NO EMAIL, TEXT MESSAGE, TELEPHONE NETWORK, INTERNET CONNECTION, DEVICE, ELECTRONIC RECORD, DATABASE, COMMUNICATION PLATFORM, OR OTHER ELECTRONIC SYSTEM CAN BE WARRANTED AS ABSOLUTELY SECURE.

§ 30.03 Sensitive Information.

Users should not transmit passwords, full payment credentials, Social Security numbers, or other highly sensitive information through an unsecured communication channel unless specifically requested through an appropriate secure process.

§ 30.04 Mandatory Security Duties.

Nothing herein disclaims a security obligation imposed directly upon ONE by Applicable Law.

ARTICLE XXXI

MINORS

§ 31.01 Minor Users.

Electronic consent involving Minors shall be subject to Applicable Law and applicable ONE child and family terms.

§ 31.02 Parental Consent.

Where legally required, ONE shall obtain consent from a parent or legal guardian before providing covered electronic functionality to a Minor.

§ 31.03 Marketing.

This Consent shall not independently authorize marketing to children where additional parental consent or other authorization is required.

§ 31.04 Child Privacy.

Processing of children's Personal Information shall be governed by applicable child privacy requirements and ONE's applicable privacy notices.

ARTICLE XXXII

ACCESSIBILITY

§ 32.01 Accessible Records.

ONE may provide reasonable accessibility functionality for Electronic Records and Communications as required by Applicable Law.

§ 32.02 Alternative Formats.

Where Applicable Law requires an accessible alternative format or communication method, applicable legal requirements shall control.

§ 32.03 Assistance.

Users requiring assistance accessing Electronic Records may contact:

[ACCESSIBILITY CONTACT]

ARTICLE XXXIII

GOVERNMENT AND PUBLIC-SECTOR COMMUNICATIONS

§ 33.01 Private Entity.

Office of National Excellence, LLC is a private Michigan limited liability company.

§ 33.02 Government Users.

Government and public-sector organizations may use ONE Services to distribute permitted information and Communications.

§ 33.03 Source.

A Communication from a government organization through ON may be a communication of that governmental organization, not of ONE.

§ 33.04 Statutory Notices.

Electronic publication or delivery through ONE shall not independently satisfy a statutory governmental notice, filing, service, publication, or recordation requirement unless Applicable Law authorizes the applicable method.

§ 33.05 No Governmental Status.

Electronic Communications from ONE do not constitute governmental communications merely because ONE is named the Office of National Excellence.

ARTICLE XXXIV

ONE'S PRIVATE STATUS

§ 34.01 Private Organization.

OFFICE OF NATIONAL EXCELLENCE, LLC IS A PRIVATE ENTITY.

§ 34.02 Office.

"Office" denotes ONE's private organizational institution and structure through which its activities are conducted.

§ 34.03 National.

"National" denotes ONE's nationwide scope or intended nationwide scope.

§ 34.04 Excellence.

"Excellence" denotes ONE's private standards, measurements, methodologies, evaluations, and recognition systems.

§ 34.05 No Governmental Authority.

Electronic Communications issued by ONE do not constitute communications of a governmental agency, department, authority, instrumentality, public body, or governmental contractor merely by virtue of ONE's name.

ARTICLE XXXV

CHANGES TO ELECTRONIC DELIVERY

§ 35.01 Changes.

ONE may change electronic delivery systems, communication platforms, document formats, or other electronic processes.

§ 35.02 Material Technical Changes.

Where Applicable Law requires notice concerning material hardware or software changes affecting a consumer's ability to access or retain covered Electronic Records, ONE shall provide the required notice and obtain renewed consent where legally required.

§ 35.03 Service Changes.

ONE may discontinue an electronic communication channel and substitute another legally permissible channel, subject to Applicable Law.

ARTICLE XXXVI

CHANGES TO THIS CONSENT

§ 36.01 Amendments.

ONE may amend this Consent prospectively to reflect:

(a) changes in Services;

(b) changes in communication methods;

(c) changes in technology;

(d) changes in legal requirements;

(e) changes in operational practices; or

(f) other lawful changes.

§ 36.02 Last Revised Date.

The current Consent shall display an updated Last Revised date.

§ 36.03 Material Changes.

Where Applicable Law requires additional notice or renewed consent concerning a material change, ONE shall provide such notice or obtain such consent.

§ 36.04 No Retroactive Authorization.

An amendment shall not independently retroactively authorize a communication or consent for which Applicable Law required separate prior authorization.

ARTICLE XXXVII

ELECTRONIC RECORDS NOT LEGALLY PERMITTED

§ 37.01 Statutory Exceptions.

Certain records, documents, notices, transactions, or legal instruments may be excluded from electronic treatment by Applicable Law.

§ 37.02 Paper or Alternative Delivery.

Where Applicable Law requires a nonelectronic method, ONE shall use the legally required method to the extent the requirement applies to ONE.

§ 37.03 No Expansion.

This Consent does not expand the legal validity of electronic records beyond what Applicable Law permits.

ARTICLE XXXVIII

NO WAIVER OF CONSUMER RIGHTS

§ 38.01 Consumer Rights.

Nothing in this Consent waives a consumer right that Applicable Law prohibits from being waived.

§ 38.02 E-SIGN Requirements.

Where the E-SIGN Act or another Applicable Law imposes specific requirements for consumer consent to electronic records, those requirements shall control.

§ 38.03 Marketing Rights.

Nothing in this Consent waives applicable rights under laws governing commercial email, telephone solicitations, automated calls, prerecorded calls, artificial-voice calls, robotexts, or similar communications.

ARTICLE XXXIX

MANDATORY-LAW SAVINGS CLAUSE

§ 39.01 Non-Waivable Requirements.

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS CONSENT, NO PROVISION SHALL BE CONSTRUED TO DISCLAIM, WAIVE, RELEASE, RESTRICT, TRANSFER, ELIMINATE, OR LIMIT ANY CONSENT REQUIREMENT, DISCLOSURE REQUIREMENT, DELIVERY REQUIREMENT, WITHDRAWAL RIGHT, REVOCATION RIGHT, TELEMARKETING RIGHT, PRIVACY RIGHT, CONSUMER RIGHT, ACCESSIBILITY RIGHT, RECORD-RETENTION REQUIREMENT, ELECTRONIC-SIGNATURE REQUIREMENT, OR OTHER RIGHT, DUTY, REMEDY, OR PROTECTION TO THE EXTENT SUCH TREATMENT IS PROHIBITED BY APPLICABLE LAW.

§ 39.02 Mandatory Law.

Where Applicable Law requires a higher or different standard than this Consent, the mandatory legal requirement shall control to the extent applicable.

§ 39.03 Remaining Provisions.

All unaffected provisions shall continue in effect to the maximum extent permitted by Applicable Law.

ARTICLE XL

SEVERABILITY

§ 40.01 Severability.

If any provision of this Consent is determined to be invalid, unlawful, or unenforceable, such provision shall, where legally permissible, be construed, modified, limited, or severed to the minimum extent necessary.

§ 40.02 Remaining Provisions.

The remaining provisions shall continue in effect except where Applicable Law requires otherwise.

ARTICLE XLI

RELATIONSHIP TO OTHER ONE AGREEMENTS

§ 41.01 Legal Framework.

This Consent shall be construed together with, as applicable:

(a) ONE Master Terms of Use and Services Agreement;

(b) ONE Master Privacy Policy;

(c) ONE Cookie and Tracking Technologies Policy;

(d) ONE Acceptable Use Policy;

(e) ONE Membership Agreement;

(f) ONE ID Terms;

(g) ONE Card Terms;

(h) ON Network Rules;

(i) Provider Agreement;

(j) Marketplace and Transaction Terms;

(k) Booking and Appointment Terms;

(l) Child and Family Privacy Notice;

(m) Healthcare Privacy Notice;

(n) Employment and Opportunity Rules;

(o) Housing Rules;

(p) Government Bulletin Terms;

(q) Tax Liability, Reporting, and Withholding Disclaimer;

(r) Refund and Cancellation Policy;

(s) applicable telemarketing or marketing consents; and

(t) other applicable ONE agreements, policies, notices, and disclosures.

§ 41.02 Master Terms.

The ONE Master Terms of Use and Services Agreement governs the contractual relationship concerning ONE Services.

§ 41.03 Privacy.

The ONE Master Privacy Policy governs applicable processing of Personal Information.

§ 41.04 Marketing Consent.

A separate legally sufficient marketing or telemarketing authorization shall control concerning communications expressly governed by that authorization.

ARTICLE XLII

CONTACT INFORMATION

§ 42.01 Electronic Communications.

Questions concerning Electronic Communications, Electronic Records, Electronic Signatures, or this Consent may be directed to:

OFFICE OF NATIONAL EXCELLENCE, LLC

ATTN: LEGAL AND COMPLIANCE

Electronic Communications:

[ELECTRONIC COMMUNICATIONS EMAIL]

Privacy:

[PRIVACY EMAIL]

Legal Notices:

[LEGAL EMAIL]

Communication Preferences:

[COMMUNICATION PREFERENCES URL]

Mailing Address:

[LEGAL MAILING ADDRESS]

Telephone:

[TELEPHONE NUMBER]

Official Domain:

ONEUSA.us

ARTICLE XLIII

FINAL CONSENT AND ACKNOWLEDGMENT

§ 43.01 Consent.

BY PROVIDING LEGALLY SUFFICIENT ELECTRONIC CONSENT, YOU AFFIRMATIVELY CONSENT TO USE ELECTRONIC RECORDS, ELECTRONIC COMMUNICATIONS, AND ELECTRONIC SIGNATURES IN CONNECTION WITH APPLICABLE ONE SERVICES TO THE EXTENT PERMITTED BY APPLICABLE LAW.

§ 43.02 Ability to Access.

WHERE REQUIRED BY APPLICABLE LAW, YOUR ELECTRONIC CONSENT SHALL BE OBTAINED THROUGH A PROCESS REASONABLY DEMONSTRATING YOUR ABILITY TO ACCESS THE FORM OF ELECTRONIC RECORD THAT WILL BE USED.

§ 43.03 Paper Copies and Withdrawal.

WHERE APPLICABLE LAW REQUIRES DISCLOSURE OF YOUR RIGHT TO RECEIVE PAPER RECORDS OR WITHDRAW ELECTRONIC CONSENT, SUCH RIGHTS SHALL REMAIN AVAILABLE AS REQUIRED BY APPLICABLE LAW.

§ 43.04 Separate Marketing Consent.

YOUR CONSENT TO ELECTRONIC RECORDS DOES NOT, BY ITSELF, CONSTITUTE CONSENT TO RECEIVE TELEMARKETING ROBOCALLS, ROBOTEXTS, PRERECORDED MARKETING CALLS, ARTIFICIAL-VOICE MARKETING CALLS, OR OTHER MARKETING COMMUNICATIONS FOR WHICH APPLICABLE LAW REQUIRES SEPARATE CONSENT.

§ 43.05 Non-Waivable Rights.

NO ELECTRONIC ACCEPTANCE, ACCOUNT REGISTRATION, MEMBERSHIP, ONE ID ISSUANCE, ONE CARD ISSUANCE, BOOKING, APPOINTMENT, TRANSACTION, OR USE OF ONE SERVICES SHALL WAIVE A RIGHT THAT APPLICABLE LAW DOES NOT PERMIT TO BE WAIVED.

§ 43.06 Final Acknowledgment.

BY SELECTING THE APPLICABLE ELECTRONIC CONSENT CONTROL, YOU ACKNOWLEDGE THAT YOU HAVE REVIEWED THIS ELECTRONIC COMMUNICATIONS AND ELECTRONIC RECORDS CONSENT AND CONSENT TO ELECTRONIC DELIVERY AND ELECTRONIC TRANSACTIONS AS PROVIDED HEREIN.

OFFICE OF NATIONAL EXCELLENCE, LLC

ONE

ON | ONE NETWORK

Official Domain: ONEUSA.us

ELECTRONIC COMMUNICATIONS AND ELECTRONIC RECORDS CONSENT

Effective Date: September 16, 2026

Last Revised: September 16, 2026